Complaints Procedure

Barristers in chambers are regulated by the Bar Standards Board. You can search the Barristers Register on the Bar Standards Board’s website.

This shows (1) whether a barrister has a current practicing certificate, and (2) whether a barrister has any disciplinary findings, which are published on the Bar Standards Board’s website in accordance with their policy. Alternatively, you can contact the Bar Standards Board on 020 7611 1444 to ask about this (or email ContactUs@BarStandardsBoard.org.uk)

Should you have a complaint or concern you are invited to let us know as soon as possible. In the first instance, please contact our Senior Clerk, Jayne Turner on 0113 2971200 to discuss your complaint on an informal basis.

If you are not satisfied with your call to Chambers, you can lodge a formal complaint in writing. This should be addressed to Jayne Turner, Senior Clerk who will bring it to the attention for the complaint panel headed by David Brooke QC.

A copy of our full complains procedure and timescales involved can be downloaded here. Please note that we are not obliged to deal with complaints that fall outside the time limits that apply to complaints to the Legal Ombudsman, which are set out below.

If you are unhappy with the outcome of the investigation you may complain to the Legal Ombudsman, the independent complaints body for lawyers.

You can also search the decision data on LeO’s website: http://www.legalombudsman.org.uk/raising-standards/data-and-decisions/#ombudsman-decision-data. This shows providers which received an ombudsman’s decision in the previous 12 months, and whether LeO required the provider to give the consumer a remedy. Alternatively, you can contact LeO on 0300 555 0333 to ask about this (or e-mail enquiries@legalombudsman.org.uk).

There are limits on when you can complain to the Legal Ombudsman. Ordinarily, you can ask them to look at your complaint if it meets ALL three of the steps below:

1. The problem or when you found out about it, happened after 5 October 2010; and
2. You are referring your complaint to the Legal Ombudsman within either of the following:
   1. Six years of the problem happening or
   2. three years from when you found out about it; and
3. You are referring your complaint to them within six months of our final response.

You can write to them at: